Part B: Our work in detail

5 Social and recreation
​Pāpori me te hākinakina

The Council’s social and recreation work includes providing housing for people in need; funding city safety initiatives; regulating and monitoring food and liquor outlets; preparing to deal with earthquakes and other emergencies; providing community and recreation centres and halls; providing public toilets and cemeteries, pools and libraries; supporting community groups and events; and providing sport and recreation facilities, neighbourhood playgrounds and dedicated areas for our dogs.

We fund these services because they matter to the lives of individual Wellingtonians and to the community as a whole. They help to protect the most vulnerable people, keep people safe and healthy, and strengthen communities.

They provide opportunities for people to live healthy lifestyles, reach their potential, and enjoy themselves.

Key projects

Arlington Apartments upgrade

Arlington Apartments form an important part of the Council’s social housing portfolio and to the wider affordable rental housing capacity in central Wellington. However, most of the units are in poor condition, do not adequately support contemporary standards of living, and are in need of investment if they are to remain operational.

A decision has been made to replace the existing buildings with a new build modular solution. As part of the Housing Upgrade Programme, Arlington East will proceed with $17.9 million being provided by the Council over a number of years for demolition, site works and construction of housing blocks. Arlington West is being treated as a separate project to be undertaken in the future.

Basin Reserve

The Basin Reserve is regarded as one of the New Zealand’s top cricket venues, but faces competition from an increasing number of grounds around the country. The Basin Reserve needs significant investment to address a range of essential maintenance issues and a general upgrade of facilities.

The Basin Reserve Trust has developed a master plan to present a 25-year vision for the future of the ground and $1.6 million is budgeted for 2016/17.

Hockey Stadium artificial turf

Participation in hockey has grown significantly in the last decade, to the point where the National Hockey Stadium in Berhampore is now operating at capacity, with a 95 percent winter utilisation rate. We will install a third artificial turf sportsfield at the National Hockey Stadium to accommodate this growing demand and improve the stadium’s capacity to host hockey tournaments and events. The total cost of this project is $1.5 million and it is planned that it will be ready for use in 2017.

Terawhiti artificial turf

The Council has allocated $740,000 for the development of an artificial playing surface at the former Terawhiti Bowling Club in Karori. This will help the Waterside Karori Association Football Club complete the project during 2016/17.

Johnsonville Library

The new library will be located between Keith Spry Pool and the Johnsonville Community Centre, allowing the three facilities to operate as an integrated community hub. It is likely to include a cafe and possibly other community spaces like a kindergarten, in addition to the library facilities. Design work for the new library has commenced and we have involved the community in the design process.

Community centres and halls

We support a citywide network of community centres that help bring people together, improve and strengthen neighbourhoods, community resilience and community safety. We are planning to upgrade a number of community centres in the coming years to ensure they serve the community’s needs. This year we will begin the planning work for Aro Valley Community Centre and Newtown Community and Cultural Centre with construction starting in 2018/19.

Toitu Pōneke Sports Hub

The Council has provided $750,000 in 2016/17 for the redevelopment of a community and sports hub building at Kilbirnie Park subject to further development of the funding arrangements with the Council, and a wider pool of clubs and groups being able to access to the sports hub building.

School pools fund

Through this contestable fund we partner with schools to increase the total available pool capacity and aquatic programme opportunities throughout the city. Upgrades of school pools at Wellington East Girls College and Rewa Rewa School have started and will finish during 2016/17. Newtown and Kahurangi schools are planning for building work and refurbishment in 2016/17 with support from this fund.

See: http://wellington.govt.nz/services/community-and-culture/funding/council-funds/school-pools-partnership-fund

Freyberg Pool renewal

The Freyberg Pool will be undergoing its 5-yearly maintenance closure, which will see $1.76 million spent on renewing and upgrading the pool and its facilities during 2016/17.

Playground upgrades

We are building a new community playground in the Wakefield Park precinct in Berhampore and undertaking the renewal of playgrounds at:

Supporting community resilience – Social and Recreation grant funding

This fund aims to foster strong, sustainable communities and support building capacity in the community. For 2016/17 we will prioritise projects that will have a positive social impact on: vulnerable groups, including refugees; street communities and place-based programmes; community and neighbourhood resilience; community safety; and Wellington becoming a UNICEF child and youth friendly city.

See: http://wellington.govt.nz/services/community-and-culture/funding/council-funds/social-and-recreation-fund

Te Mahana programme

Te Mahana is a community-driven strategy focussed on ending homelessness in Wellington. We will continue to work strategically on the further development of partnership approaches to ending homelessness. We are establishing a strategic partnership group to be chaired by the Mayor. This group will focus on an interagency approach to ensure services are aligned and resources are shared.

Dog exercise areas

We propose to construct fences around two dog exercise areas over the next 2 years. $140,000 is budgeted in 2016/17 for dog exercise areas. These areas make it possible to have dogs off their leashes to run free while keeping them and the public safe. Subject to finding suitable sites.

Graffiti management

In our Residents’ Monitoring Survey, 98 percent of Wellingtonians perceive their city to be safe, and we would like to keep it that way. While only 40 percent of our residents voiced concerns about graffiti, the overall perception is that graffiti contributes to people feeling unsafe when walking in town.

Food Act changes

The Food Act 2014 came into effect on 1 March 2016. The Council will implement the changes to its cost recovery model during the year and ensure that the impact of the new Act on one-off charity, school and sports events, and Early Childhood Education Centres is reasonable.

Smokefree Wellington Action Plan

This action plan supports the Government’s goal for New Zealand to be smokefree by 2025. Focus areas for the Council for the year are: extending smokefree outdoor areas; smokefree promotion and community engagement, including smokefree events (smokefree includes cessation support), leadership and advocacy. Areas around the city to become smokefree include Civic Square, bus stops, Council housing, and Council operated community centres, pools, recreation centres, building entrances, and laneways. The goal of the plan is that by 2025, less than 5 percent of Wellingtonians will smoke.

Social and recreation – group of activitiesTop

GROUP OF ACTIVITIES RATIONALE SERVICE OFFERING NEGATIVE EFFECTS
5.1 Recreation promotion and support

5.1.1 Swimming pools

5.1.2 Sportsfields

5.1.3 Sportsfields (synthetic)

5.1.4 Recreation centres

5.1.5 Recreation partnerships

5.1.6 Playgrounds

5.1.7 Marinas

5.1.8 Golf course

5.1.9 Recreation programmes
Encouraging active and healthy lifestyles

Enabling participation in sporting and other group activities

Social cohesion

Greater participation with encouragement of greater use of existing facilities
  • Seven swimming pools for people to learn to swim, exercise, participate in aquatic sports or have fun
  • Four multi-purpose recreation centres plus the ASB Sports Centre
  • 44 natural and nine artificial sports turfs (two in partnership with schools), eight croquet lawns, Berhampore Golf Course, Newtown Park running track, a velodrome, tennis/netball courts
  • The Evans Bay Marina and Clyde Quay Boat Harbour
  • Funding towards the Basin Reserve Master Plan Upgrade
There are negative effects from owning and managing buildings and other assets to deliver these services. These include waste (solid, liquid), direct energy use to operate the building, indirect energy use from people using transport to access them. Our operations are managed so that waste is minimised or recycled and energy and water is conserved. We also encourage the use of public transport, walking and cycling as a means of getting around the city.

Our swimming pools pose the additional risks of drowning. We manage this through a number of steps, most notably through the continuous presence of trained lifeguards. We also offer Learn to Swim programmes.
5.2 Community support

5.2.1 Libraries

5.2.2 Access support

5.2.3 Community advocacy

5.2.4 Grants (Social and Recreation)

5.2.5 Housing

5.2.6 Community centres and halls
Fostering diverse and inclusive communities

Enabling people to connect with information and each other
  • 12 libraries plus an online branch providing access to a wide array of books, magazines, DVDs, e-books and e-audio, online journals, e-music tracks
  • Community outreach and children’s literacy programmes
  • Provision of community facilities and services including a citywide network of 18 community centres and community grants
  • Partnering with key social and health agencies to ensure there is a coordinated approach to address emerging community issues
  • Support community service providers and programmes to meet the needs of our diverse communities and most vulnerable residents
  • Housing approximately 4000 people in 2200 units
  • 18 community centres and halls providing services, programmes, spaces for hire, childcare and education services
We undertake these activities to enhance the quality of life of the city’s residents and mitigate social harm.

While there are negative effects from owning and managing buildings and other assets through which the majority of these services are provided, we seek to minimise these negative effects by ensuring our operations are managed effectively and that waste is minimised or recycled and energy and water is conserved.
5.3 Public health and safety

5.3.1 Burials and cremations

5.3.2 Public toilets

5.3.3 Public health regulations

5.3.4 City safety

5.3.5 WREMO
Maintaining health standards

Activities that make people feel safe

Safety (and child friendly)
  • Cemeteries at Karori and Makara with a crematorium at Karori Cemetery
  • 70 public toilets, beach and sportsfields changing rooms/pavilions
  • Regulating food and liquor outlets, animal, trade waste and managing environmental noise issues
  • Maintaining WHO Safe City accreditation
  • Provide a “city host” service, managing graffiti and supporting community initiatives
These activities exist to mitigate and manage significant risks – from natural disasters, personal safety in the city, to unhealthy food preparation practices.

These activities are necessary to ensure negative effects from other people’s activities or from a natural disaster are controlled and managed.

Social and recreation – performance measuresTop

SOCIAL AND RECREATION
Objectives Social cohesion

Participation in city life

Greater use of existing facilities

Safety (and child friendly)
Outcome indicators Residents' usage of City Council community and recreation facilities

Residents' perceptions that Wellington offers a wide range of recreation activities

Residents' frequency of physical activity

Residents' perceptions that there are barriers to participating in recreation activities

Residents' importance of sense of community in local neighbourhood

Residents' usage of libraries and frequency of use

Residents' engaging in neighbourly actions

Housing Services tenants who report positive social contact

Residents' perceptions – city and community safety issues of most concern

Recorded crime and resolution rates – by categories

Number of notifications of the most prevalent food and water-borne diseases

Residents' life expectancy

Food premises – number of cleaning notices and closures per year

Percentage of food premises with an inspection rating of excellent or very good that maintain or improve their inspection rating

Number of uses of Leisure Card

Dog control – complaints received (% of registered dogs)
5.1 Recreation promotion and support

5.1.1 Swimming pools

5.1.2 Sportsfields

5.1.3 Sportsfields (synthetic)

5.1.4 Recreation centres

5.1.5 Recreation partnerships

5.1.6 Playgrounds

5.1.7 Marinas

5.1.8 Golf course

5.1.9 Recreation programmes
PURPOSE OF MEASURE PERFORMANCE MEASURE 2016/17 2017/18 2018–25
To measure the quality and usage (quantity) of the recreation facilities we provide User (%) satisfaction – swimming pools 90% 90% 90%
User (%) satisfaction – recreation centres and ASB Sports Centre 90% 90% 90%
User (%) satisfaction – sportsfields (including artificial sportsfields) 85% 85% 85%
Visits to facilities – swimming pools 1.260m 1.277m Increasing trend
Visits to facilities – recreation centres and ASB Sports Centre 1.06m 1.07m 1.08m
ASB Sports Centre courts utilisation (%) 45% 46% 46%
Sportsfields – % of scheduled sports games and training that take place Winter 80% Winter 80% Winter 80%
Summer 90% Summer 90% Summer 90%
Marinas occupancy 96% 96% 96%
Artificial sportsfields % utilisation – peak and off-peak (summer and winter) Peak Winter 80% Peak Winter 80% Peak Winter 80%
Peak Summer 40% Peak Summer 40% Peak Summer 40%
Off peak winter 25% Off peak winter 25% Off peak winter 25%
Off peak summer 20% Off peak summer 20% Off peak summer 20%
5.2 Community support

5.2.1 Libraries

5.2.2 Access support

5.2.3 Community advocacy

5.2.4 Grants (Social and Recreation)

5.2.5 Housing

5.2.6 Community centres and halls
PURPOSE OF MEASURE PERFORMANCE MEASURE 2016/17 2017/18 2018-25
To measure the quality and usage (quantity) of the housing services we provide Tenant satisfaction (%) with services and facilities 90% 90% 90%
Tenant rating (%) of the overall condition of their house/apartment (good and very good) 90% 90% 90%
Tenant (%) sense of safety in their complex at night 75% 75% 75%
Occupancy rate of available housing facilities 90% 90% 90%
All tenants (existing and new) housed with policy 98% 98% 98%
To measure the progress of the Housing Upgrade Project Agreed milestones, design standards and budgets are met in accordance with the agreed works programme and Deed of Grant between the Crown and the Council To achieve To achieve To achieve
To measure the quality and usage (quantity) of our community and recreation support services (including libraries) Libraries – user (%) satisfaction with services and facilities 90% 90% 90%
E-library – user satisfaction (%) with the online library collection 75% 75% 75%
Accessible Wellington Action Plan initiatives planned for next year 90% 90% 90%
The proportion of grants fund successfully allocated (through milestones being met) 95% 95% 95%
Proportion of outcomes delivered (previous projects) – weighted by $ value 90% 90% 90%
Libraries – residents (%) who are registered members 75% 75% 75%
Libraries – physical visits 2.4m 2.4m 2.4m
Libraries – website visits 2.5m 2.5m 2.5m
Library items issued 3m 3m 3m
Occupancy rates (%) of Wellington City Council Community Centres and Halls 45% 45% 45%
5.3 Public health and safety

5.3.1 Burials and cremations

5.3.2 Public toilets

5.3.3 Public health regulations

5.3.4 City safety

5.3.5 WREMO
PURPOSE OF MEASURE PERFORMANCE MEASURE 2016/17 2017/18 2018–25
To measure the quality of our public health and safety services and programmes and our timeliness in responding to service requests Dog control – urgent requests responded to within 1 hour and non-urgent within 24 hours Urgent 100% Urgent 100% Urgent 100%
Non-urgent 99% Non-urgent 99% Non-urgent 99%
WCC public toilets – urgent requests responded to within 4 hours and non-urgent within 3 days Urgent 100% Urgent 100% Urgent 100%
Non-urgent 95% Non-urgent 95% Non-urgent 95%
WCC public toilets (%) that meet required cleanliness and maintenance performance standards 95% 95% 95%
Percentage of alcohol inspections carried out for medium to very high-risk premises 100% 100% 100%
Percentage of alcohol inspections carried out for medium to very high-risk premises during high trading hours 25% 25% 25%
Graffiti removal – response timeframes met 80% 80% 80%

Social and recreation – activity budgetTop

5.1 RECREATION PROMOTION AND SUPPORT 2015/16
LTP
GROSS EXPENDITURE
2016/17
ANNUAL PLAN
GROSS EXPENDITURE
Operating expenditure ($000) ($000)
5.1.1 - Swimming pools 20,476 20,924
5.1.2 - Sportsfields 3,405 3,514
5.1.3 - Sportsfields (synthetic) 1,354 1,353
5.1.4 - Recreation centres 9,703 9,998
5.1.5 - Recreation partnerships 1,088 1,107
5.1.6 - Playgrounds 737 795
5.1.7 - Marinas 602 673
5.1.8 - Golf course 270 260
5.1.9 - Recreation programmes 282 280
Total operating expenditure 37,916 38,904
Capital expenditure ($000) ($000)
5.1.1 - Swimming pools 2,417 1,853
5.1.2 - Sportsfields 650 905
5.1.3 - Sportsfields (synthetic) 560 1,789
5.1.4 - Recreation centres 260 77
5.1.5 - Recreation partnerships 3,468 1,597
5.1.6 - Playgrounds 414 455
5.1.7 - Marinas 558 141
5.1.8 - Golf course - -
5.1.9 - Recreation programmes - -
Total capital expenditure 8,325 6,817
5.2 COMMUNITY SUPPORT 2015/16
LTP
GROSS EXPENDITURE
2016/17
ANNUAL PLAN
GROSS EXPENDITURE
Operating expenditure ($000) ($000)
5.2.1 - Libraries 20,843 22,494
5.2.2 - Access support (Leisure Card) 105 102
5.2.3 - Community advocacy 1,279 1,219
5.2.4 - Grants (Social and Recreation) 3,643 4,223
5.2.5 - Housing 25,540 25,104
5.2.6 - Community centres and halls 3,201 3,473
Total operating expenditure 54,611 56,615
Capital expenditure ($000) ($000)
5.2.1 - Libraries 5,627 9,521
5.2.2 - Access support (Leisure Card) - -
5.2.3 - Community advocacy - -
5.2.4 - Grants (Social and Recreation) - -
5.2.5 - Housing 29,121 23,861
5.2.6 - Community centres and halls 154 262
Total capital expenditure 34,902 33,644
5.3 PUBLIC HEALTH AND SAFETY 2015/16
LTP
GROSS EXPENDITURE
2016/17
ANNUAL PLAN
GROSS EXPENDITURE
Operating expenditure ($000) ($000)
5.3.1 - Burials and cremations 1,648 1,655
5.3.2 - Public toilets 2,661 2,962
5.3.3 - Public health regulations 5,276 5,254
5.3.4 - City safety 2,674 2,815
5.3.5 - WREMO 1,337 1,534
Total operating expenditure 13,596 14,220
Capital expenditure ($000) ($000)
5.3.1 - Burials and cremations 635 316
5.3.2 - Public toilets 984 1,621
5.3.3 - Public health regulations - -
5.3.4 - City safety - -
5.3.5 - WREMO 52 73
Total capital expenditure 1,671 2,010